We will now be open every Saturday morning between 08.00am – 11.00am offering a mixture of pre-bookable and same day appointments.
We are pleased to welcome on board Dr Manotheethan Jegasothy who joined the team in February.
We also have a registrar joining us in February.
If you need to see a Doctor on the weekend when we are closed you can access the Extended Hours Primary Care Service which provides additional appointments for Kingston residents between the hours of 6.30pm - 20.00pm Monday to Friday plus 08.00am - 20.00pm on Saturdays and Sundays. Full details can be found under Opening Times - When we are closed
We are constantly trying to improve access to our services. In response to patient feedback we have developed an appointment system (for both the doctor and the nurses) that offers a combination of book-on-the-day and pre-bookable appointments.
In addition, we are pleased to offer telephone consultations. Appointments are 10 minutes in duration, unless specifically requested otherwise. They can be booked at the surgery, by phone on 020 8397 6361 and from this website via the link above.
Commuter Clinics (for those who are unable to attend during the day) are available as follows:
On Saturdays we offer both pre-booked appointments as well as a limited number of same day slots which can be booked by calling the reception desk from 08.00am on Saturday mornings.
We aim to be able to offer you an appointment with the doctor of your choice within two weeks; patients are encouraged to consult one particular doctor for each episode of illness.
Our nurse practitioner has her own appointment times and may be the best person for you to see for acute illness, injuries, asthma etc.
Appointments are for ten minutes only. If you have a number of problems you are welcome to make a double appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you are late you may be asked to book another time or wait until the end of surgery.
In addition to the appointments that we are able to book with the clinicians in-house, the reception staff are also able to book you an appointment in the Kingston Extended Primary Care Service. This service provides additional appointments for Kingston residents between the hours of 6.30pm - 20.00pm Monday to Friday plus 08.00am - 20.00pm on Saturdays and Sundays. The service runs from three 'hubs' across the borough as follows;
- Merritt Medical Centre on Merritt Gardens in Chessington
- Kingston Health Centre on Skerne Road in Kingston
- Surbiton Health Centre on Ewell Road in Surbiton
During the day Monday to Friday you can book appointments by contacting the reception staff here at the practice. If you want to be seen in this service on the weekends, you need to contact them directly by telephone on 020 3481 9942.
You can find out more information about the services available across Kingston by clicking here
If you need to see a doctor but are too ill to attend the surgery you may request a home visit by phoning 020 8397 6361. Please try to ring before 10:30. Home visits take three to four times as long for the doctor than an appointment at the surgery, and so are only available for those who are too ill to travel. A doctor may phone back to assess the need and urgency in order to plan their rounds effectively.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Hook Surgery is a teaching practice. We feel we have a duty to make sure that there are good doctors and nurses for the future. We currently have links with St. George's Medical School, and teach medical students in the practice. We also sometimes have nursing students.
If a student is present there will be a notice up on that day. If you wish to see the doctor or nurse without the student, please say so, the student will leave, and the consultation will go on as normal.
Copyright 2006 - 2019 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's