APPOINTMENTS ADVICE

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COVID- 19 UPDATE

We are now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19.

From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:

a. A new continuous cough OR

b. High temperature (of 37.8 degrees centigrade or higher)

Individuals should stay at home (self-isolate) for 14 days from the onset of symptoms.

If more serious symptoms develop that they cannot manage at home they should firstly use NHS 111 online (https://111.nhs.uk/). People should only call NHS 111 if they cannot use the online 111 tool.

 

APPOINTMENTS

Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand. Please use the online 111 tools to try to self manage first or please register for DoctorLink which is an online automated consultation tool to provide tailored health advice and will allow you to book a telephone appointment with a doctor if it determines this is still necessary.

DO NOT attend the surgery for any reason unless you have been advised to.

YOU NEED TO REGISTER for the NHS app ASAP! (https://www.nhs.uk/apps-library/nhs-app) to be able to book telephone consultations over the phone, request prescriptions and look at test results. The identification process can occur completely online and you do not need to come into the surgery to do this.

For patients that are unable to use these online tools, and all self care measures have been exhausted or your symptoms are worsening or you have a significant health concern, please call the surgery.

All appointments have been switched to telephone/video consultations and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be.

The practice will continue to have processes to ensure childhood immunisation and other essential care continues.

If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.

 

PRESCRIPTIONS

We will no longer be issuing printed prescriptions, and all prescriptions will be sent electronically to your pharmacy to limit/stop footfall to the surgery. If you have not been setup electronically with your pharmacist, you will be asked on the telephone for your nominated pharmacy so that your prescription can be sent electronically there.

NOTE: We cannot test for COVID-19.

Important links:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

 

Appointments

We are constantly trying to improve access to our services. In response to patient feedback we have developed an appointment system (for both the doctor and the nurses) that offers a combination of book-on-the-day and pre-bookable appointments. In to this addition, we are pleased to offer telephone consultation, which can be booked in advance or on the day.

All appointments are 10 minutes in duration. If you feel that you may require additional time, please inform our reception team who would be able to book you more time as required.

To book an appointment you may wish to book by phone on 020 8397 6361 or Online; which is available by clicking the 'Book appointment section'.

Commuter Clinics (for those who are unable to attend during the day) are available as follows:

  • Monday 18:00 to 19:00
  • Thursday 18:00 to 19:00
  • Wednesday 18:00 to 19:00
  • Every other Saturday 08:30 to 10:30

We aim to be able to offer you an appointment with the doctor of your choice within two weeks; patients are encouraged to consult one particular doctor for each episode of illness. However, if your regulary doctor is not available to may wish to see another doctor.

Our Nurse Practitioner has her own appointment times and may be the best person for you to see for acute illness, injuries, Asthma, Diabetic Checks etc. She however does not see patients who are under 1 and expectant mothers.

 

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible. If you are late for your appointment, you may be asked to re-book your appointment or wait until the end of surgery.

 

Kingston Extended Primary Care Service

In addition to the appointments that we are able to book with the clinicians in-house, the reception staff are also able to book you an appointment in the Kingston Extended Primary Care Service. This service provides additional appointments for Kingston residents between the hours of 6.30pm - 20.00pm Monday to Friday plus 08.00am - 20.00pm on Saturdays and Sundays. The service runs from three 'hubs' across the borough as follows;

  • Merritt Medical Centre on Merritt Gardens in Chessington
  • Kingston Health Centre on Skerne Road in Kingston
  • Surbiton Health Centre on Ewell Road in Surbiton

During the week days; Monday to Friday you can book appointments by contacting the reception team at Hook Surgery. If you want to be seen in this service on the weekends, please contact them directly by telephone on 020 3481 9942.

You can find out full details about the service and how to make appointments in the Stay Well in Kingston leaflet.

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