Covid-19 Out of Hours News

Merritt Gardens, Chessington, Surrey, KT9 2GY

Tel: 020 8397 6361

Contact Details

ON-LINE APPOINTMENT BOOKING

COVID- 19 UPDATE

We are now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19.

From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:

a. A new continuous cough OR

b. High temperature (of 37.8 degrees centigrade or higher)

Individuals should stay at home (self-isolate) for 14 days from the onset of symptoms.

If more serious symptoms develop that they cannot manage at home they should firstly use NHS 111 online. People should only call NHS 111 if they cannot use the online 111 tool.

 

APPOINTMENTS

We are now live with eConsult, this is a new appointment triage system, please follow the link e Consult , this service is avaliable between the hours of 0700-1100, subject to change.

Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand. Please use the online  e Consult tool to which is an online automated consultation tool to provide tailored health advice and will allow you to book a telephone appointment with a doctor if it determines this is still necessary.

DO NOT attend the surgery for any reason unless you have been advised to.

YOU NEED TO REGISTER for the NHS app ASAP, to be able to book telephone consultations over the phone, request prescriptions and look at test results. The identification process can occur completely online and you do not need to come into the surgery to do this.

For patients that are unable to use these online tools, and all self care measures have been exhausted or your symptoms are worsening or you have a significant health concern, please call the surgery.

All appointments have been switched to telephone/video consultations and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be.

The practice will continue to have processes to ensure childhood immunisation and other essential care continues.

If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.

 

PRESCRIPTIONS

We will no longer be issuing printed prescriptions, and all prescriptions will be sent electronically to your pharmacy to limit/stop footfall to the surgery. If you have not been setup electronically with your pharmacist, you will be asked on the telephone for your nominated pharmacy so that your prescription can be sent electronically there.

NOTE: We cannot test for COVID-19.

Important links:

Coronavirus (COVID-19) guidance

Guidance for households with possible coronavirus infection

 

If you are a patient aged 16 years or over, you can now book an appointment with a GP using our internet booking service.  Once registered for the internet service you can also order repeat prescription items.

If you haven't registered yet you will need to visit our reception desk to sign up for the service. You will need to do this yourself in person and bring with you some form of ID such as photo driving licence or passport.

You can register online by clicking the link below, but you will still need to come into the surgery with a form of ID to be able to complete the process and use the service.

Click below use, or to register to use, the online service.

 

Continue to Patient Access

 

Alternative Services

If you use a service other than Patient Access choose from one of the services below: