Contact

Finding us

Hook Surgery
Merritt Medical Centre,
Merritt Gardens,
Chessington,
Surrey,
KT9 2GY
Get Directions
020 8397 6361
swlicb.hooksurgery@nhs.net
  • Please use our email for non-medical queries/comments only.
Opening Hours
Monday 8:00 am – 1:00 pm 2:00 pm – 7:00 pm
Tuesday 8:00 am – 1:00 pm 2:00 pm – 7:00 pm
Wednesday 8:00 am – 1:00 pm 2:00 pm – 7:00 pm
Thursday 8:00 am – 1:00 pm 2:00 pm – 6:30 pm
Friday 8:00 am – 1:00 pm 2:00 pm – 6:30 pm
Saturday Closed
Sunday Closed
  • During the time the practice is closed between 1pm – 2pm our phone lines remain open for medical emergencies.
The Practice has done it’s utmost to be easily accessible and user-friendly for our disabled and wheelchair-bound patients. There is a ramp at the entrance to the surgery to aid wheelchair access and disabled toilet facilities are also available.
If you do experience any particular problems, please speak to a member of our Reception Team, who will do their utmost to assist you.
 
The practice provides the following facilities for our disabled patients:
Intercom System – There is an intercom at the front door in the event that you require assistance to enter the building.
Automated Door Openers – There is a automatic main door and a push button internal door to automatically open.
Doorway Widths – Every doorway is wheelchair accessible.
Wheelchair – if you would benefit from use of the practice wheelchair, to or from your car into the practice, please ask one of the reception team and they will make this available to you. Although please bear in mind that they cannot help you into the wheelchair.
Stairs & Lift – For access to our upstairs consultation rooms.
Hearing Loop – An induction loop is available to help the hard of hearing have clearer conversations.
Patient Toilet – Which is wheelchair accessible.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Extended Hours Primary Care Service provides additional appointments for Kingston residents between the hours of 6.30pm – 20.00pm Monday to Friday plus 08.00am – 20.00pm on Saturdays.

If you need to see a doctor when your surgery is closed please telephone 0203 841 9942 to book an appointment in the Extended Access Service. Further information on the service is available here.

Locations and Opening Hours:
Merritt Medical Centre – Merritt Gardens, Chessington, KT9 2GY
(6.30pm – 20.00pm Monday to Friday)(Saturday & Sunday 8am – 2pm)
Surbiton Health Centre – Ewell Road, Surbiton, KT6 6EX
(6.30pm – 20.00pm Monday to Friday)(Saturday & Sunday 8am – 8pm)
Kingston Health Centre – 10 Skerne Road, Kingston upon Thames, KT2 5AD
(6.30pm – 20.00pm Monday to Friday)(Saturday 8am – 8pm & Sunday 8am – 2pm)

The clinicians in these hubs will have full access to your medical records and are able to treat minor illnesses and injuries that would normally be seen at a GP practice.

This includes:
– Minor illness such as headaches, dizziness, high temperatures and severe ‘flu-like’ symptoms and hayfever
– Minor cuts, bruises, burns and scalds
– Strains and sprains
– Minor infections including ear, nose and throat
– Abdominal pain
– Dermatology and skin complaints
– Urgent prescription medicines

It excludes:
– Conditions that warrant immediate direction to A&E such as chest pain and severe shortness of breath
– Any pregnancy related issue
– Exacerbations of long term conditions
– Dental emergencies
– Mental health emergencies
– Follow up appointments 
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